![]() These internet cables are the cause of a lot of problems because they often go unnoticed when people are looking for connection issues. The first thing we need to talk about is the Ethernet cable that connects your Philips Hue bridge to your internet connection. The eight internal cables/wires of a CAT5 ethernet cable (the white cable is bundled with the colored one, to create four bundled cables). Now that you know how Philips Hue devices stay connected, let’s take a look at how we can fix common connectivity problems that have your Philips Hue app stuck on the connecting screen: This means that the bridge is the only device that is ever directly connected to the internet when it comes to Philips Hue devices. The bridge, in turn, stays connected through an Ethernet cable that plugs into your router. ![]() By using ZigBee, your smart home tech has a way to avoid these connectivity problems from the get-go.Įach Philips Hue device uses a ZigBee to communicate with the central Philips Hue Bridge. Connecting too many devices on your Wi-Fi network can cause the same connectivity problems that we are working to correct with this guide. ZigBee allows devices to connect without putting too much extra burden on your home’s Wi-Fi network. The Bluetooth mode is good for trying out Philips Hue, but power users will likely buy a Hue Bridge and use the full Hue app – as we cover below. Some of the more recent Hue devices also support Bluetooth, via the Hue Bluetooth app, but this offers slightly less features to users. This is a low-power, short-range communications technology that’s playing an important role in smart homes across the country. My Philips Hue v2 Bridge in my loft (I already have a home network in my loft).Įach Philips Hue device supports the ZigBee connectivity standard.
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